SASSA Appeal: How To Appeal For SASSA SRD R350 Grant?

SASSA Appeal How To Appeal For SASSA SRD R350 Grant

Are you one of the many South Africans who have faced challenges in accessing the SASSA SRD R350 grant? Frustrated with the application process or dissatisfied with a declined or discontinued grant? You’re not alone. The SASSA Appeal process provides an opportunity for individuals to challenge decisions and seek reconsideration for their Social Relief of Distress grant eligibility.

The prospect of appealing a decision by SASSA may seem daunting, but understanding your rights and options is crucial in pursuing a successful resolution. Whether you’ve encountered technical difficulties during your application, faced unexpected denials, or experienced sudden discontinuation of your grant without a clear cause, knowing how to effectively appeal can make all the difference.

In this article, we will explore the intricacies of the SASSA appeal process, empowering you with the knowledge and tools necessary to navigate through the bureaucracy and potentially secure the financial assistance you deserve.

SASSA Appeal Process Overview

The appeal process for SASSA rejection decisions on initial SRD grant applications provides an essential avenue for applicants to challenge unfavorable rulings. Handled by the Independent Tribunal for Social Assistance (ITSA), this process can offer a fresh perspective to those who have been denied the much-needed support.

Understanding the appeal process can empower applicants to navigate bureaucratic hurdles and ensure that their voices are heard.

Legal Right to Appeal

Following a rejected application for the SASSA SRD R350 grant, applicants have the legal right to appeal. This process allows for the contestation of what may be perceived as an unjust handling or an unfair rejection of an application.

Appeal Authority

The appeal process is directed to the Ministry of Social Development, within the National Department of Social Development. The Independent Tribunal for Social Assistance Appeals (ITSAA) oversees this process, providing a platform for presenting a case.

Appeal Deadline

Time is a critical factor in the appeal process. Applicants must initiate the appeal within 90 days of the initial rejection, ensuring that all details provided are accurate and complete.

Appeal Results

Post-appeal filing, the ITSAA takes approximately 60 to 90 days to reach a decision. If successful, the decision of SASSA is overturned, leading to the initiation of SRD grant payments. However, the possibility of appeal rejection exists, and applicants will be duly notified.

SASSA SRD Grant Eligibility Criteria:

The eligibility criteria for the South African Social Security Agency’s (SASSA) Social Relief of Distress (SRD) Grant serve as the foundation for determining who qualifies for this crucial financial support. To be eligible for the SRD Grant:

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Citizenship and Residence:

  1. Must be a South African citizen or a permanent resident.
  2. Must reside in South Africa.

Age Requirement: Age must fall within the range of 18 to 60 years.

Exclusion Criteria:

  1. Not receiving Unemployment Insurance Funds (UIF).
  2. Monthly income should not exceed R585.
  3. Not found as deceased in the Department of Home Affairs (DHA) records.

Authentic Information: Providing accurate and complete details, including the 13-digit South African ID card number, mobile number, and bank account information.

Lack of Support:

  1. Demonstrating an inability to support oneself and family members financially.
  2. No other source of income, government support, social grants, or unemployment benefits.

Meeting these eligibility criteria is crucial for a successful SRD Grant application. If an applicant fulfills these conditions and still faces rejection, the appeal process becomes a viable option for reconsideration.

Steps Before Lodging an Appeal

Before lodging a SASSA appeal, it’s crucial to thoroughly review the reasons for the initial rejection. Carefully scrutinize the communication from SASSA detailing why your application was denied, as this will provide clarity on what aspects need to be addressed in your appeal.

Additionally, gather all relevant documentation and evidence to support your case. This may include medical records, financial statements, and any other pertinent information that can corroborate your eligibility for assistance.

1. Portal Verification

  1. Log in to the SASSA portal using your 13-digit South African ID card number.
  2. Verify the accuracy of your information.

2. Information Update

  1. If any details are incorrect or outdated, update them promptly.
  2. Accuracy in the portal information is pivotal for a successful appeal.

How To Lodge An Appeal For SASSA SRD R350 Grant?

The online appeal process for the SASSA SRD R350 Grant is a meticulous procedure involving the following steps:

1. Access SRD Appeal Website: Navigate to the official SASSA SRD Appeal website.

2. Provide Credentials: In the designated appeals section, input your 13-digit South African ID card number and the mobile number used during the initial registration. Initiate the process by clicking on the “send pin” option.

3. Verification Message: Receive a verification SMS containing a PIN on your registered mobile number. Next, enter the provided PIN on the website to gain access to the appeal section.

4. Select Month: Choose the specific month for which you intend to file an appeal. Note that each month requiring an appeal necessitates a separate application.

5. Reason and Proofs: Attach a comprehensive set of documents supporting your eligibility for the SRD grant. Essential documents include bank statements, residential proofs, and any other relevant records. Make sure to present a clear, concise, and valid reason for the appeal.

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6. Submit and Stay Connected: Click the submit button after ensuring that all necessary documents are securely attached.

Understand that the appeal will now be scrutinized by the independent tribunal, and a decision can be expected within a timeframe of 60 to 90 days.

Reasons for SASSA Appeal Declination

When your SRD appeal faces a setback, the messages you receive hold valuable clues. Here are the reasons you might encounter if your appeal gets declined:

SASSA Appeal: SASSA SRD R350 Decline Reason

1. identity_verification_failed: This error code signals a mismatch between your provided personal details and the records maintained by the Department of Home Affairs. In simpler terms, there’s a hiccup in your identity details.
2. existing_sassa_grant: If you receive this message, it means you were already benefiting from a different social grant during the reconsideration period, rendering you ineligible for the SRD Grant.
3. nsfas_registered: This code indicates that during the reconsideration period, you were receiving funds from the National Student Financial Aid Scheme (NSFAS), suggesting an alternative financial support source.
4. uif_registered: This error highlights that you received Unemployment Insurance Fund (UIF) payments during the reconsidered period, indicating another source of financial assistance.
5. gov_payrol_registered: If you encounter this message, it implies that you were employed in a government institution during the reconsideration period, signifying existing employment and income, which affects eligibility.
6. age_outside_range(>60): This error notifies that you are over 60 years of age during the reconsidered period, making you ineligible due to age restrictions.
7. age_outside_range(<18): Indicates that you are younger than 18 years during the reconsideration period, resulting in ineligibility due to age restrictions.
8. deceased_record_on_dha: The Department of Home Affairs (DHA) database indicates that you are registered as deceased during the reconsideration period, resulting in ineligibility.
9. alternative_income_source_identified: This error signifies that you had a balance of R595 or more deposited into your bank account during the reconsideration period, indicating an alternative income source exceeding the grant’s eligibility threshold.

Understanding these messages provides insights into the specific reasons for the appeal’s rejection, allowing you to address the root cause and explore potential avenues for reconsideration.


In concluding this SASSA appeal guide, the emphasis lies on strategic navigation and informed decision-making. A thorough grasp of eligibility criteria, meticulous pre-appeal verifications, and a systematic approach to the online appeal process are foundational. Understanding the nuances of appeal declination reasons, from identity verification to age restrictions, empowers applicants to address core issues.

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For those facing declination, the option of a judicial review in the High Court becomes a strategic recourse. Contact details provided ensure clarity and accessibility throughout the process. The guide’s strategic overview and FAQs anticipate common queries, fostering a more informed appeal journey.

Ultimately, this guide aims to empower applicants, providing the knowledge and confidence needed to successfully navigate the intricate SRD appeal process. As individuals embark on this path, armed with insights, they can approach the appeal process with clarity and the best chance of securing the essential SRD Grant.

After you are done with the appeal process, it is crucial to check your SASSA Status Frequently.

Frequently Asked Questions

The appeal process, handled by ITSAA, may take 60 to 90 days. Processing times can vary based on the volume of applications received.

Yes, ITSAA has the authority to deny an appeal if the provided information or supporting documents do not align with the eligibility criteria.

The appeal must be lodged within 90 days of the initial rejection by SASSA. Adhering to this timeframe is crucial for a valid appeal.

Log in to the SASSA portal using your 13-digit South African ID card number. Verify and update any incorrect or outdated information before initiating the appeal.

No, each month for which your SRD grant was rejected requires a separate appeal. The Independent Tribunal does not consider appeals for multiple months in a single application.

Attach necessary documents such as bank statements (last six months), residential proof, identity documents, and any other relevant records supporting your eligibility for the SRD grant.

If your appeal is declined, your last recourse is a judicial review in the High Court. Consider this option if you firmly believe in meeting all eligibility criteria.

For appeal inquiries, contact the Independent Tribunal for Social Assistance Appeals (ITSAA) at telephone number 012 312 7727, fax 086 534 3124 or 086 216 371, email [email protected], or postal address Private Bag x 901, Pretoria, 0001.

Common reasons include identity verification failure, existing SASSA grants, NSFAS registration, UIF payments, government payroll registration, age outside a specified range, and records indicating the applicant is deceased or has an alternative income source.

While SASSA offices can provide information related to grants, the appeal process is primarily handled through the ITSAA. Contacting ITSAA directly for appeal-specific inquiries is recommended.

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