How To Change Cellphone Number With SASSA? (2024)

Are you a SASSA beneficiary looking to update your cellphone number but feeling lost in the bureaucratic maze? Look no further! In this article, we will guide you through the process to change cellphone number with SASSA, ensuring that you stay connected and informed about important updates regarding your grants.

Whether you’ve switched providers, lost your phone, or simply want to keep your contact details up to date, understanding how to navigate the system is crucial. So grab a cup of coffee and get ready to demystify the process of updating your cellphone number with SASSA.

Understanding the Need for Change

When you apply for a grant with SASSA, the process can be daunting, and staying informed is vital. Your contact details become a lifeline, keeping you updated on the latest procedures and ensuring you don’t miss out on critical information. It’s not merely a one-time update; throughout the application journey, changes may arise, such as a shift in your banking details or a relocation. Whatever the reason, adapting to life’s twists and turns is essential.

SASSA Portal

To change your phone number with SASSA, the process primarily revolves around their official portal. Without an account on this portal, attempting to make changes becomes impossible. Even if you request SASSA to alter your contact details, they will conduct thorough verification to ensure you are the original applicant. This includes providing your 13-digit South African identity number and your six-digit application ID before issuing a new mobile number.

Key Points for a Successful Change:

1. One Submission Request per 24 Hours: SASSA limits submission requests for updating contact details to one within a 24-hour period. This emphasizes the importance of submitting changes promptly to avoid delays.
2. Verification Process: SASSA takes security seriously. Verifying your identity through a stringent process ensures the integrity of the information being updated.

Methods for Individuals with Application IDs

Navigating the SASSA application with an assigned ID brings forth streamlined processes, ensuring secure and personalized methods for updating contact details.

Option 1: SASSA Website

1. Visit the SASSA website: https://srd.sassa.gov.za/.
2. Scroll down to find the option to change contact information.
3. Click on the yellow bar that reads, “Click here to change your cell phone number.”
4. Enter your application ID and submit the form.
5. Provide your contact information, including your email address.
6. Specify the reason for changing your contact information.
7. Receive an OTP via SMS on your new phone number.
8. Enter the OTP and tap “submit.”
9. All future details will be communicated to your updated contact number.

Option 2: SASSA Email Contact

1. Send a mail to SASSA’s official email address: [email protected].
2. Communicate your intention to change your phone number and state the reason.
3. Alternatively, you can call SASSA at +27 11 764 0162 or SMS them at +27 11 764 0906 for assistance.

Option 3: SASSA Toll-Free Call Center

1. If you encounter difficulties, reach out to SASSA’s Toll-Free Call Center.
2. The toll-free number is an accessible way to seek assistance and resolve any issues related to updating contact details.

Methods for Individuals without Application IDs

For those without an assigned application ID, this section unveils accessible methods, providing inclusive solutions for a seamless transition in updating contact information with SASSA.

Option 1: Create an Application ID

1. Access SASSA’s official website: https://srd.sassa.gov.za/.
2. Scroll down to find the “Application Status” option.
3. Click on the yellow bar that reads, “Click here to check online.”
4. Submit your ID number.
5. Add your old phone number.
6. Follow the steps mentioned earlier for individuals with application IDs to change your contact information.

Option 2: Contact SASSA via Email or Toll-Free Call Center

1. If you don’t have an application ID, create one by following the steps above.
2. Reach out to SASSA through their official email or the Toll-Free Call Center, as detailed in the previous options.

Final Thoughts

Changing your mobile number with SASSA is a straightforward, fast, and cost-effective way to rectify inconveniences and stay connected to vital information. Whether you’re updating due to a change in SIM card or other circumstances, ensuring your number remains active is crucial.

In conclusion, this guide provides a comprehensive overview of the process, offering various avenues for individuals with or without application IDs. The emphasis on prompt submission, stringent verification, and alternative methods for contacting SASSA ensures a smooth and secure process. Keep your contact details up-to-date, and rest assured that you won’t miss any crucial information on your SASSA application journey.

Should you have any questions or need assistance, feel free to contact SASSA through their available channels, ensuring a 24/7 support system via phone, email, and social media!