How To Fix SASSA ‘Identity Verification Failed’ in SRD Status?

How To Fix SASSA Identity Verification Failed Message

Are you tired of seeing the dreaded SASSA Identity Verification Failed message when trying to access your social grant or government services? You’re not alone. The frustration and inconvenience caused by this error can be overwhelming, leaving many individuals feeling helpless and unsure of how to resolve the issue.

But fear not, because, in this article, we will delve into the common causes behind the SASSA identity verification failure and provide you with practical solutions to fix it once and for all.

Understanding ‘Identity Verification Failed’ in SASSA SRD Status

So, when you see ‘Identity Verification Failed,’ it means the details you provided don’t match what’s in the Department of Home Affairs database. SASSA, which helps with things like COVID-19 relief, needs to make sure they’re giving help to the right people. To do this, they check your name, surname, and ID number with the Home Affairs records.

Breaking Down SASSA Identity Verification Process

To understand how this works, think of it like this: SASSA checks your name, surname, and ID number by comparing them with the big list of records at Home Affairs. They want to make sure everything matches up and that you’re who you say you are.

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How To Fix SASSA ‘Identity Verification Failed’?

If you get the message ‘Identity Verification Failed,’ it means there’s a problem. But don’t worry, there’s a way to fix it. You need to appeal on the SASSA website within 30 days of getting the rejection. If it fails again next month, you can appeal again.

Here are some simple steps to Appeal for SRD Grant with SASSA:

  1. Visit the SRD Appeal Website ( Go to the website where you can appeal – it’s like a digital office.
  2. Input Your Identity Number: Put in your unique identity number.
  3. Enter Your Phone Number: Use the phone number you gave when you applied.
  4. Click “Send Pin”: Wait for a special code to be sent to your phone.
  5. Enter the Pin: Put in the code you got on your phone.
  6. Select “Submit”: Click the button to send your appeal.
  7. Choose the Month and Reason for Appeal: Pick the month you’re applying for and tell them why you’re appealing.
  8. Final Step: “Submit”: Finish the process by clicking the submit button.

Three Ways SASSA Uses to Check Identity

SASSA uses three main methods to check your identity:

  1. Biometric Verification: This means they check unique things about your body, like fingerprints, to be really sure it’s you.
  2. Face Recognition: They use technology to match your face with the pictures they have, adding an extra layer of security.
  3. Digital ID Document Verification: They make sure the ID documents you gave them are real and valid.
Also Read  SASSA Grant In Aid – Criteria, How to Apply & Benefits

How Long Does SASSA Verification Take?

After you appeal, you might wonder how long it takes. The article says it could take up to seven working days, but there’s no exact time. So, be patient while SASSA checks everything with your bank.

Final Thoughts

In a nutshell, if you see ‘Identity Verification Failed’ with SASSA, it just means there’s a mix-up with the information. The guide helps you understand why it happens and gives you clear steps on how to appeal and fix it. Patience is key as you wait for SASSA to make sure everything matches up with your bank.

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